Privacy Policy

Last updated: 30th January, 2026

This Privacy Policy describes how Brand Maratha Studio Pvt. Ltd. (“Brand Maratha”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects personal data of users (“you”, “your”) who access or use our website www.brandmaratha.store (“Platform”).

By accessing or using our Platform, you agree to the collection and use of information in accordance with this Privacy Policy and our Terms of Service.

1. Scope & Applicability

This Privacy Policy applies to:

• Visitors browsing the Platform
• Registered customers purchasing products
• Sellers onboarding and selling products through Brand Maratha

Brand Maratha operates as a multi-vendor e-commerce marketplace facilitating transactions between sellers and customers.

2. Legal Entity & Jurisdiction

• Company Name: Brand Maratha Studio Pvt. Ltd.
• Location: Mumbai, Maharashtra, India
• Governing Law: Laws of India

Currently, our services are offered within India only, and personal data is governed primarily by Indian data protection and IT laws.

3. Information We Collect

We collect information directly from you and through your interaction with the Platform.

a) Personal Information (Customers)

• Name
• Mobile number
• Email address
• Shipping and billing address
• IP address, browser type, device information (basic)

b) Transaction Information

• Order details
• Payment confirmation details
• Refund and return records

Note: We do not store your debit/credit card or UPI details. Payments are processed securely via third-party payment gateways.

c) Seller Information

• Business name and contact details
• GST number and GST certificate
• Bank account details (for settlements)
• Product and brand information

d) Support & Communication Data

• Emails, chats, or calls with customer support
• Evidence submitted for returns or disputes (such as unboxing videos)

4. Purpose of Data Collection

We collect and use your personal data for the following purposes:

• Processing orders and deliveries
• Managing returns, refunds, and cancellations
• Seller onboarding and compliance verification
• Customer and seller support
• Platform communication and service updates
• Fraud detection and prevention
• Legal, regulatory, and accounting compliance

5. Marketing & Communication

• We may send transactional & promotional messages related to orders and services.

6. Cookies & Analytics

We use cookies and similar technologies to:

• Enable core website functionality
• Analyze website traffic and performance
• Improve user experience

Cookies do not store sensitive personal data.
You may disable cookies via your browser settings; however, some features of the Platform may not function properly.

7. Sharing of Personal Data

We may share your personal data only as necessary with:

• Sellers (for order fulfillment and returns)
• Logistics and delivery partners
• Payment gateway providers
• Technology and analytics service providers
• Government or legal authorities, when required by law

We do not sell or rent your personal data to third parties.

8. Product Returns & Evidence Handling

In case of damaged or defective products:

• We may collect unboxing videos or images as evidence on behalf of sellers
• Such data is used only for dispute verification and resolution
• Evidence is retained only for as long as necessary

9. Data Retention

We retain personal data only for as long as required to:

• Fulfill the purpose for which it was collected
• Comply with legal or regulatory requirements
• Prevent fraud or misuse

Certain data may be retained in anonymized form for internal analysis.

10. User Rights

You have the right to:

• Access your personal data
• Update or correct your information
• Request deletion of your account (subject to legal obligations)

Requests can be made by contacting us using the details below.

11. Security Measures

We implement reasonable administrative, technical, and physical security measures to protect your personal data.

However, no method of transmission over the internet is completely secure. By using the Platform, you acknowledge and accept this inherent risk and agree to safeguard your account credentials.

12. Third-Party Links

Our Platform may contain links to third-party websites.
Brand Maratha is not responsible for the privacy practices or content of such external sites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be reflected by updating the “Last updated” date.

Continued use of the Platform after changes implies acceptance of the revised policy.

14. Grievance Officer

In accordance with Indian IT Rules, the details of the Grievance Officer are as follows:

Name: Rohan Ovalekar
Designation: Grievance Officer
Company: Brand Maratha Studio Pvt. Ltd.
Address: Mumbai, Maharashtra, India
Email: admin@brandmaratha.store
Working Hours: Monday to Friday (11:00 AM – 6:00 PM)

16. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or your personal data, please contact us at:

brandmarathaofficial@gmail.com